Refund policy

Shoe Gummi Cancellation Policy 

Please read these terms carefully before you place your order with us. WHAT IS YOUR CANCELLATION POLICY? 

We do not accept cancellations. Due to the nature and speed involved with the Shoe Gummi fulfillment process, once your order has been placed and payment processed, we will be unable to change the details of your order (such as delivery address, product types or quantity). If you would like to add products to an order, you will need to place a new order. 

I CHANGED MY MIND, CAN I GET A REFUND? 

We currently do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items. 

WHAT IS YOUR RETURN POLICY? 

We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items. 

Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender. 

In the unlikely event that you receive products that are damaged, faulty or not as described, you may cancel the order and receive a refund, or request a replacement. For more information, please contact us at shoegummi@gmail.com 

WHAT IS YOUR EXCHANGE POLICY? 

We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items.

We will only consider exchanges for size, damages or defects, or if the wrong product(s) were shipped to you by mistake. 

If you would like to exchange an item for size, please contact customer service for authorization. To be considered, exchanges must be requested within 7 days of receipt and items must be in new condition. 

If you would like to exchange an item due to defect or damage at the time of delivery to you, please contact customer service for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within a reasonable period of time. 

If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within a reasonable period of time. 

All requests for an exchange must be made within 7 days after the package is received. 

The item MUST be in the same condition that it was received. We CANNOT exchange the item if it has been used or damaged. 

If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out. 

All exchange shipments are the responsibility of the customer. Exchange requests made after 7 days of receipt of the item will not be accepted. 

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

WHAT IF I NEVER RECEIVED MY ITEM? 

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. It is your responsibility to provide us with a complete and accurate delivery address information. We will not be liable if you supply us with incomplete or inaccurate information. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier. 

HOW DO I CONTACT CUSTOMER SERVICE? 

Please contact us via our email at sg@shoegummi.com Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you. 

DO YOU SHIP INTERNATIONALLY? 

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.